Effective Date: 01 January 2020

eTv Africa, owner of the site or platform and any of its sub-domains (collectively the “Website”), is committed to protecting the privacy and confidentiality of personal information entrusted to us.


What Is Personal Information?

This Privacy Policy, together with our Terms of Use and other policies that can be found on the Website are applicable to all users of the Website, and all those who provide personal identifiable information (“Personal Information”) to eTv Africa or any its subsidiaries and affiliates or Agents (hereinafter collectively ” eTv Africa “). When this Privacy Policy uses the term “Personal Information”, it means information which when considered in combination, identifies a particular individual, such as the individual’s full name (first name and surname together), postal address, date of birth, and email address. When certain other non-identifiable information is directly associated with Personal Information, this other information also becomes Personal Information for purposes of this Privacy Policy.


eTv Africa Privacy Policy?

This Privacy Policy addresses our policies and procedures relating to the Personal Information of individuals, such as our customers and others accessing the Website. This Privacy Policy is applicable to the Personal Information of all users of the Website.


Information Collected by eTv Africa

eTv Africa collects Personal and other Information that is voluntarily provided by you when you register, open an account, view a Webcast or Live-stream, enter information o our platform using the collaborative features, answer our polls or surveys, register as a member, sign up for additional services, access our online forums and other services, purchase or advertise the sale of (and sell) goods or services, or communicate with us by mail, telephone or electronically. The type of information we collect and maintain could include your name, mailing address, email address, telephone number, gender, date of birth, purchase history, credit card number, complaints you may have about our products or services, a record of promotions offered to you, and your preferences. This type of information is collected, used and disclosed in accordance with the form of consent required by applicable law and its use is limited to the objectives for which it was collected as described in this Privacy Policy.

We may collect information through technology (such as logging IP addresses) for routine system administration purposes, to make our Website more interesting and useful to you, or to manage data and content delivery.

eTv Africa may also collect information that is stored in cookies, and we may associate this information with your Personal Information. Cookies are small pieces of information stored on your hard drive, not on the Website. We use cookies for a number of reasons. Cookies allow you to store your password without having to constantly re-enter it. Cookies also help us to tailor the Website to better match the needs and interests of our customers and members, and they allow us to better understand how users in general use our sites, which in turn helps us to focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of the Website may not work properly if you do.


Privacy of Children

For those parts of the Website which may appeal directly to children under 18 years of age (“Minor(s)”), to complement this Privacy Policy eTv Africa has the following additional online privacy policies which speak specifically to the Personal Information of Minors. The following is in addition to this Privacy Policy with respect to those users. Some of the programs and services offered by eTv Africa may not be intended for Minors and we do not knowingly collect Personal Information from Minors on the Website. When registering on the Website however, we do not require that users confirm that they are not a Minor.

eTv Africa urges all parents and legal guardians to supervise their children’s exploration of the Internet and any online services, and to teach their children about protecting their Personal Information online.

This section of the Privacy Policy outlines the information usage practices of eTv Africa. By accessing, browsing or using the Website, you signify your agreement to the terms and conditions of this Privacy Policy in its entirety. If you do not agree to this Privacy Policy, please do not submit your or your child’s Personal Information to eTv Africa. We reserve the right, at our discretion, to change, modify, add or remove portions of our Children’s Privacy Policy at any time.



We reserve the right to collect, use and disclose your Personal Information without consent only as required and as permitted by law. Otherwise, Personal Information will be collected, used and disclosed in accordance with the form of consent required by applicable law and its use will be limited to the objectives for which it was collected as described herein. The form of your consent can vary from implied consent to express consent, depending upon the circumstances and the sensitivity of the type of information collected. We will rely on implied consent when we can reasonably conclude that you have given your consent by your action (e.g. by giving us your name and contact information so that we may grant access to a webcast to you) or inaction (e.g. by not exercising an ability to opt-out that is provided to you at the time your contact information is collected). This Privacy Policy identifies the purposes for which your Personal Information is collected, used and disclosed. Additional consent will be obtained from you should we wish to use or disclose your Personal Information for any additional purpose.


Collection Of Personal Information

eTv Africa may collect Personal Information for the following reasons:

To provide you with the products or services you have requested, including viewing a Webcast, Live streaming;

To provide you with services in accordance with your account;

To allow us to serve you better through enhanced products, customer service and directed eTv Africa promotional efforts of particular interest;

To properly investigate and respond to any complaints, questions or concerns you may have about our products or services; and

To determine your eligibility for our products and services.

If you opt in to receive offers, promotions or other information from eTv Africa, your information will be used to provide you with promotional offers for eTv Africa products that we believe may interest you and to solicit your opinion on our products and services. If you have opted in to receive these offers, we may also use your Personal Information to ensure that your contact information is accurate and up to date.

Type Of Information Disclosed

eTv Africa
 may share your Personal Information with its respective successors and assigns, but only to the extent necessary to fulfill the purposes identified under this Privacy Policy. In addition, eTv Africa may disclose your Personal Information to third parties as follows:

To Third Parties To Perform Processing and Other Specialized Services: At times, eTv Africa may use outside organizations to perform specialized services such as, but not limited to, contests or collection of overdue accounts. These service providers are only given the information needed to perform those services and they are bound contractually to protect the privacy and security of your information and to limit the use of your Personal Information to the service being provided.

To Third Parties in the Event of Legal Reasons: We advise you that we may disclose Personal Information to the government or to other legal or regulatory authorities (i) if so ordered by a court of law or (ii) for other legal reasons, such as (a) to comply with legal process such as a search warrant, subpoena or court order; (b) to protect the company’s rights and property; (c) to investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages; (d) to protect against misuse or unauthorized use of the Website; or (e) in emergencies, such as when we believe someone’s physical safety is at risk. In some cases, disclosure may be required by law to be without notice to you.

To a Third Party in the Event of a Significant Transaction or Other Event: In the case of any significant transaction or event involving eTv Africa, including for example (but not limited to), a sale, merger, amalgamation, financing, re-organization, bankruptcy, liquidation, or insolvency, other parties to the transaction and their professional advisers may need to have access to eTv Africa’s customer lists and various databases as part of the due diligence process. In this event, eTv Africa would only provide such access under terms of a strict confidentiality agreement. Also, upon completion of the transaction or event, your Personal Information would be transferred to eTv Africa successor-in-interest to be used for the purposes for which it was collected.


Information Validity Period

Personal Information is kept for such period as is reasonably necessary to meet the purposes for which it was collected or to comply with any legal requirements, including statutory retention periods. When your Personal Information is no longer required for a specific purpose or legal requirement, it will be erased from our records.


Security in Place To Safeguard Personal Information

eTv Africa has implemented physical, electronic and administrative measures to protect your information from error, loss or unauthorized access. For example, we use industry-standard efforts, such as passwords and firewalls to safeguard the confidentiality of your Personal Information contained on our servers. In addition, our employees and any third parties we use are contractually bound to protect the confidentiality of your Personal Information and access is restricted to those with a need to know the information to carry out an identified purpose.


Control Of Your Collected Personal Information, Use and Disclosure

You have control over how we collect, use and disclose your Personal Information. Any comments, questions or changes regarding the collection, use and disclosure of your Personal Information will be directed to 
eTv Africa‘s Customer Service Department, as described below.

A request for a copy of the Personal Information we keep about you, depending on the laws of your country, must be made in writing giving details with which can identify you. Information will be provided to you in accordance with applicable law.


Questions, Updating and Accessing Your Personal Information

If you have any questions or comments about 
eTv Africa‘s Privacy Policy, would like to advise us how you would like your Personal Information not to be used or disclosed, would like to “opt-out” at any time after granting approval or would like to access or update your Personal Information please contact us by email or mail at:

Customer Service Department

Email to:

Please note that in the event that certain information is required by eTv Africa to process payment and fulfill any orders that you may place through the Website. This means that if you withdraw your consent to the collection, use or disclosure of your Personal Information for these purposes, eTv Africa will not be able to fulfill your orders.


Acceptance of Privacy Policy

This Privacy Policy outlines the information usage practices of eTv Africa. By accessing, browsing or using this Website or by submitting your Personal Information to eTv Africa, you signify your agreement to the terms and conditions of this Privacy Policy. If you do not agree to this Privacy Policy, please do not submit your Personal Information to us. eTv Africa reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time. If at some point in the future, there is a material change to our information usage practices that affects your Personal Information, you will be notified of such change by a conspicuous posting on the Website and will be prompted to elect whether or not you agree to the change. Depending on the changes made, you may be unable to utilize a eTv Africa service or Website if you choose not to agree to a modification to this Privacy Policy. If any future change affects our payment processing and order fulfillment functions, if you withhold your consent, we may not be able to continue to process payments or fulfill orders from you. Your acceptance of a revised Privacy Policy, which may be communicated by clicking to indicate your consent for the continued provision of your Personal Information to eTv Africa following the effective date of any changes to this Privacy Policy or your continued use of our Website and our products shall mean that you have accepted those changes, subject to your continuing right to notify us at any time as to how you would like eTv Africa to treat your Personal Information.